Our Services

ATPDR, ATPRR, APPR and US DOT Compliance

Provide an assessment of how current policies and procedures measure up against existing regulatory requirements and provide recommendations to achieve compliance. We will also can provide a turnkey solution for knowledge based documents, training and templates for any new carrier or one looking to outsource regulatory complaints.

Website Accessibility Assessment

Our team will access the degree of compliance of the current website with the W3C AA standard. We will review, provide support, recommendations and continued guidance for each new enhancement to your business or sites. Our review panel is able to complete in multiple languages, including mobile, web and social networks.

Accessibility, APPR and Sensitivity Training and Material Review

Provide the opportunity for compliance with ACA and ATPDR obligations to ensure persons with disabilities are fully engaged in the review and development of applicable training materials.
We will ensure our sensitivity training meets your company standards for both employees and consumers.

Accessibility Advisory Committee

Provide an opportunity for compliance with ATPRR and ACA obligations to ensure persons with disabilities are engaged in a formal advisory committee with the federally regulated entity client.

Reporting requirements (5 year strategic plan and frequent progress reports)

Provide an opportunity for compliance with the ACA and ATPRR in terms of developing and delivering on the stated regulatory reporting requirements.

ATPDR Consultation Submission

Assist in preparing comments on behalf of the client when the opportunity to provide input is available for current and future government policy consultations on accessibility related matters.

Teleconference Service

Services (and fees) vary depending on the type of teleconference services requested. Options include:

  • Hosting and moderating;
  • Captioning for the hard of hearing;
  • Notification of conference to participants;
  • Maintaining a database of the registrants and participants;
  • Bilingual accommodations;
  • Recording of the conference, and / or;
  • Producing a report to be circulated to the client.

ATPDR and ATPRR - Accessibility Building and Site Evaluation

We will ensure your site meets and exceeds access requirements with RHFAC Professionals. Our goal is to ensure all buildings pre and post meet universal standards. This includes all federal, provincial, municipal buildings including airports, aerodromes, rail, water vessels and private sites.

APPR Turnkey Solutions all Domestic and International Carriers

We are the best in class when it comes to customer service and air transportation regulations. Our team also consists of experts on multiple transportation governing boards, and have consulted with hundreds of organizations, airlines, airports, and government programs including APPR, ATPDR, and the ACA. We provide services for all accessibility, Canadian Transportation Agency (CTA) and Airline Tariff Publishing company (ATPCO) requirements, in over 40 languages.

We will work with your customers to provide the following services:

  • APPR compensation requests
  • CTA portal services for APPR complaints
  • Support/representation for Civil cases in Canada for air carrier complaints
  • Transport Canada ECATs reporting for APPR stats
  • Responder and representative for CTA Tribunal and Secretariate complaints
  • Responder and representative for US DOT complaints (CRO)
  • EU compensation requests
  • ATPDR – we complete your progress reports to above industry standards
  • Tariff support (in accordance with the CTA and ATPCO)
  • Ensure you are compliant, and reduce complaints and feedback
  • Full service for multi-channel for customer interaction

Consulting Services for Accessible Transportation

CSAT offers a one-stop solution to service all of your accessibility travel compliance needs as an easy, low cost and effective solution.